Terms & Conditions
for Online Donations

1.1 These Terms and Conditions for Online Donations (hereinafter: “Terms” або “Agreement”) constitute a public offer pursuant to Article 641 of the Civil Code of Ukraine, through which the Charitable Organization “Charitable Foundation ‘Support Ukraine’” (hereinafter: “the Foundation”) invites any legally capable individual or legal entity (hereinafter: “the Donor”) to make a voluntary charitable donation.

1.2 These Terms are published on the Foundation’s official website at https://su.org.ua/ and are accessible to any person prior to making a donation.

1.3 The Foundation operates in accordance with the Law of Ukraine “On Charitable Activities and Charitable Organizations” No. 5073-VI dated 5 July 2012, the Civil Code of Ukraine, and other applicable Ukrainian legislation.

1.4 By completing a donation, the Donor confirms their full and unconditional acceptance of these Terms. No separate written agreement is required; acceptance is effected through the act of payment.

3.1 The subject of this Agreement is the voluntary charitable donation of funds by the Donor to the Foundation for the purpose of supporting its statutory activities, which include:

3.2 The Donor makes no claim to any goods, services, or benefits in exchange for the donation. The donation is unconditional and gratuitous.

3.3 The Foundation is not obligated to report to individual donors on the specific allocation of their contribution, unless required by applicable law or expressly stated in a specific fundraising campaign.

4.1 This Agreement is concluded through the Donor’s unconditional acceptance (акцепт) of this Public Offer, which occurs at the moment of completing a payment through any available donation channel listed in Section 5.

4.2 Acceptance is effected by any of the following acts:

• Clicking the “Donate” or “Pay” button and successfully completing the payment via PrivatBank or Monobank;
• Initiating and completing a direct bank transfer to any of the Foundation’s IBAN accounts.

4.3 By proceeding with the donation, the Donor represents and warrants that:

• (a) they have read and fully understood these Terms;
• (b) they possess full legal capacity, or are acting with proper authorization on behalf of a legal entity;
• (c) the donated funds are lawfully owned by the Donor, or the Donor is authorized to donate them;
• (d) the donation is not made for the purposes of money laundering, terrorist financing, or any other unlawful activity.

5.1 Donations may be made through the following channels:

a) PrivatBank (General Donations): Via the dedicated PrivatBank payment link available on the Foundation’s donation page at https://su.org.ua/donate/. Funds are directed toward essential safety equipment, tactical gear, and medical supplies for frontline units.

b) Monobank: Via direct transfer to the Foundation’s Monobank account, as indicated on the donation page. Funds support tactical equipment, generators, drones and countermeasures, optics, and vehicle repairs, as well as operational and logistical costs.

c) Direct Bank Transfer (KREDOBANK): Donors may transfer funds directly to the Foundation’s accounts using the following banking details. Please use one of the following payment purposes: “Defense support and post-conflict recovery” або “Donation for defense support and demining efforts”.

5.2 The Foundation does not charge administrative fees for processing donations. However, third-party payment providers or correspondent banks may apply their own transaction fees, which are outside the Foundation’s control.

5.3 The Donor is encouraged to retain any transaction confirmation for personal records.

5.4 The Foundation does not store payment card data. All transactions are processed securely by the respective payment service providers in accordance with applicable security standards.

6.1 All donations received by the Foundation are used exclusively for charitable purposes aligned with its statutory mission, including: frontline equipment procurement and delivery; medical supplies and evacuation support; humanitarian demining operations; civilian assistance; and operational costs essential for effective aid delivery.

6.2 In the event that a specific fundraising campaign cannot be completed as planned, is modified, or does not require the full amount of funds collected, any surplus will be reallocated to support other projects and statutory activities of the Foundation, consistent with its mission.

6.3 The Foundation is committed to transparency and publishes financial reporting and activity updates on its official website.

7.1 Donor Rights. The Donor is entitled to:

• Access publicly available financial reports and impact information published on the Foundation’s website;
• Contact the Foundation with reasonable questions regarding its activities and use of funds;
• Request confirmation of their donation, where technically and administratively feasible.

7.2 Donor Responsibilities. The Donor agrees to:

• Donate exclusively from lawfully obtained funds;
• Provide accurate information where required for transaction processing;
• Refrain from using the donation process for any unlawful purpose;
• Not raise claims against the Foundation in connection with the use of donated funds, provided they are applied in accordance with these Terms.

8.1 Refunds may be considered exclusively in the following circumstances:

• (a) A duplicate payment occurred due to a verifiable technical error;
• (b) The Donor can demonstrate through documentary evidence that a payment was made in error to the Foundation (e.g., incorrect account, incorrect amount due to a system malfunction).

8.2 Refund requests must be submitted in writing to the Foundation’s official email address within 7 (seven) calendar days of the transaction date. The request must include:

• Full name of the Donor;
• Date and amount of the transaction;
• Transaction confirmation number or screenshot;
• Description and grounds for the refund request.

8.3 The Foundation will review all requests and provide a response within 14 (fourteen) business days. The Foundation’s decision regarding refund eligibility is final.

8.4 If a refund is approved, it will be processed via the same payment channel used for the original donation, unless otherwise mutually agreed.

8.5 The Foundation reserves the right to decline refund requests that do not meet the criteria set out in clause 8.1.

9.1 By making a donation, the Donor consents to the collection and processing of their personal data (including name, email address, and payment metadata) to the extent strictly necessary for processing the transaction and complying with applicable legal obligations.

9.2 The Foundation processes personal data in accordance with:

• The Law of Ukraine “On Personal Data Protection” No. 2297-VI dated 1 June 2010;
• The General Data Protection Regulation (GDPR) (EU) 2016/679 — for Donors resident in the European Union.

9.3 Personal data is not transferred to third parties, except: (a) payment service providers, to the extent necessary for processing; (b) public authorities, where required by applicable law.

9.4 The Foundation does not sell, rent, or commercially exploit personal data.

9.5 Donors have the right to access, rectify, or request the erasure of their personal data by contacting the Foundation at the address set out in Section 13.

9.6 For full details, refer to the Foundation’s Privacy Policy: https://su.org.ua/privacy-policy-2/.

10.1 The Foundation shall not be liable for: (a) technical failures, delays, or errors caused by third-party payment platforms or banking infrastructure; (b) any damage resulting from the Donor’s failure to comply with these Terms or payment instructions; (c) inaccuracies in information provided by third parties in connection with the donation process.

10.2 The Foundation’s aggregate liability under this Agreement shall in no event exceed the amount of the specific donation made by the Donor.

10.3 The Foundation accepts no liability for any tax implications arising from the Donor’s contribution in their country of residence. Donors are advised to consult a qualified tax professional regarding deductibility or reporting obligations.

10.4 Nothing in these Terms shall exclude or limit liability for fraud, gross negligence, or wilful misconduct.

11.1 These Terms enter into force upon their publication on the Website and remain valid indefinitely.

11.2 The Foundation reserves the right to amend these Terms at any time. Amendments take effect upon publication on the Website without prior notice to individual donors.

11.3 The Donor is responsible for reviewing the current version of these Terms before each donation. Proceeding with a donation after any amendments constitutes acceptance of the updated Terms.

11.4 If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

12.1 These Terms are governed by and shall be construed in accordance with the laws of Ukraine, including:

• Civil Code of Ukraine;
• Law of Ukraine “On Charitable Activities and Charitable Organizations” No. 5073-VI, 5 July 2012;
• Law of Ukraine “On Personal Data Protection” No. 2297-VI, 1 June 2010;
• Other applicable Ukrainian legislation.

12.2 Any dispute arising out of or in connection with these Terms shall be resolved through good-faith negotiations between the parties. Failing resolution within 30 days, the dispute shall be submitted to the competent courts of Ukraine in accordance with applicable procedural rules.

12.3 This Agreement constitutes a public offer agreement (публічна оферта) within the meaning of Article 641 of the Civil Code of Ukraine.